Institute for Healthcare Improvement (IHI):

• PS 105: Responding to Adverse Events.  Patient Safety course.  Using a patient-centered approach, you will learn about the 4 steps to take following an adverse event, how to communicate bad news & apologies, and understand how adverse events affect providers.
• What Happened to Josie?  Video. Case study of avoidable patient harm
• The Patent and the Anesthesiologist.  Videos.  Case study highlights clinician response to medical errors, how medical errors affect both patients & clinicians, and behaviors clinicians should practice when apologizing to patients.

Raise the Rates Initiative: an HonorHealth-ACP data-driven collaboration to support patients, physicians, health care teams, systems, and communities in raising adult immunization rates and reducing vaccine-preventable diseases. 

Raise the Rates Initiative supports internists and other primary care providers making practice changes to promote immunizations and increase immunization awareness.

• Recorded lecture: The Public Health Benefit of Adult Immunizations – 1.25 AMA PRA Category 1 Credits™
• Recorded lecture: Vaccination Practice Management Tips for Providers  - informational (not for CME credit)